Frequently asked questions
Everything you need to know about buying event tickets online and selling tickets for your event with Mango Mango, Gqeberha's lekker local ticketing platform.
Buying tickets
Buy tickets online for local events in Gqeberha and Port Elizabeth: reserved seating, QR code e-tickets on your phone and secure card payments with Yoco.
What is Mango Mango?
Mango Mango is a lekker local event ticketing platform from Gqeberha (Port Elizabeth). It's the easy way to buy event tickets online for gigs, live music, theatre shows, comedy nights, markets, festivals, school concerts, church events and fundraisers across Nelson Mandela Bay and the Eastern Cape. Mango Mango is a division of the Meerkat Mango Group.
How do I buy tickets online?
Go to What's on, pick your event and tap Get tickets. Choose your seats on the seating plan (or your ticket type for general admission), add your name, email and cellphone number, then pay securely by card with Yoco. Your tickets land in your inbox straight away. Sharp sharp.
How do I pay for my tickets?
You pay online by debit or credit card through Yoco, the South African payment platform trusted by local businesses. Payments are handled on Yoco's secure checkout, so Mango Mango never sees or stores your full card details.
Is there a booking fee?
Yes, a small booking fee of R3.50 per ticket is added at checkout on paid tickets. There's no booking fee on free events or free (R0) tickets. You always see the full total before you pay.
Can I choose my own seat?
Yes! For reserved seating events you'll see the venue's seating plan and can pick exactly where you sit, with each section and its price shown. For general admission events you simply choose how many of each ticket type you want.
How long are my seats held while I pay?
Once you check out, your seats are held for 20 minutes while you complete your card payment, so nobody else can grab them.
How many tickets can I buy?
You can buy up to 15 tickets per order. Need more for a big group? Simply place another order.
How do I get my tickets?
Your e-tickets are emailed to you as soon as your payment goes through, from tickets@mangomango.co.za. The email has your PDF tickets attached, a Download tickets here button and a Send to WhatsApp button. You can also download them straight from the thank-you screen after paying.
I didn't get my ticket email. What now?
First check your spam, junk or promotions folder and make sure the email address you typed was right. Still nothing? The event organiser can resend your tickets or download them for you, or contact us with your booking code and we'll sort it out.
Do I need to print my tickets?
No need to print. Just show the QR code on your phone at the door. Prefer paper? Printed tickets work too.
How does the QR code ticket work at the door?
Every ticket has its own QR code. The door staff scan it as you arrive and you're in! Each QR code can only be scanned in once, so keep your tickets to yourself and don't post them on social media.
Can I send tickets to my friends or family?
Yes. Use the Send to WhatsApp button in your ticket email, or forward the PDF. Each ticket has its own QR code, so every person can walk in with their own ticket.
What are early bird tickets?
Some events offer early bird tickets: a discount for a limited time or a limited number of tickets, whichever runs out first. Look for the early bird countdown on the event card and book before it ends.
When do ticket sales close?
Online ticket sales close when the event starts. After that the event shows Ticket sales closed.
Can I get a refund or change my tickets?
Refunds, exchanges and event changes are handled by the event organiser, who sets the rules for their event. If an event is cancelled or you need help, get in touch and we'll connect you with the organiser.
Are there wheelchair-accessible seats?
Where a venue has them, wheelchair spaces are marked on the seating plan with a wheelchair icon, so you can book them directly.
How do I get to the venue?
Every event shows the venue with a map and Get directions link, and your ticket email has a Get directions button that opens Google Maps.
What are complimentary tickets?
Organisers can send complimentary (comp) tickets to guests. They arrive by email just like bought tickets, with their own QR codes.
Is my personal information safe?
Yes. We only collect what's needed for your booking, and your details are shared only with the organiser of the event you booked for. We don't sell your information or send you our own marketing. Read our Privacy Policy for the full POPIA details.
How do I contact Mango Mango?
Email howzit@mangomango.co.za or send us a message on our contact form. We're a local team in Gqeberha and we answer.
Selling tickets
Sell tickets online for your event in Nelson Mandela Bay: your own event page, seating plans, live ticket sales, guest lists and a QR code door scanner.
Who can sell tickets on Mango Mango?
Anyone running an event in Gqeberha, Port Elizabeth, Nelson Mandela Bay or the wider Eastern Cape: event organisers, venues, promoters, bands and artists, theatres, comedy clubs, markets, schools, churches, sports clubs, charities and fundraisers. If you're selling tickets, we're here for it.
How do I start selling tickets online?
Tap Become an Organiser and tell us about yourself and your events. We'll set up your organiser account and send a welcome email with your log-in details. Log in to the Organiser Hub, choose your own password and you're ready to list your first event.
What does it cost to sell tickets with Mango Mango?
Fees only come off tickets you sell: a 3.5% commission plus banking fees of 2.3% + VAT on the value booked. Buyers pay a small R3.50 booking fee per paid ticket. Free events have no fees. Your hub always shows your payout after fees, so there are no surprises.
How do I get paid for my ticket sales?
Add your banking details and a bank confirmation letter under My account in the hub. For your safety, any change to your banking details is checked and approved by Meerkat Mango before it's used. Payouts are recorded in your hub, and you can download a payout statement as a PDF.
How do I create and publish an event?
In the Organiser Hub, click Add event. Add your event banner and icon, description, venue, dates and times (multi-day events are fine), ticket types and prices or a seating plan, and an optional early bird offer. Submit it, and once Mango Mango approves it your event page goes live with a link that's easy to share on WhatsApp, Facebook and Instagram.
Can I sell reserved seating tickets?
Yes. Use the floor plan designer to draw your venue's seating plan, with sections priced separately and wheelchair spaces marked. Save it to your floor plan library and reuse it for every event at that venue. Prefer general admission? Set up ticket types with their own prices and capacity.
Can I offer early bird tickets?
Yes. Set an early bird discount, an end date and time, and how many early bird tickets are available. Buyers see a countdown on your event, and the discount ends when the time or the tickets run out.
Can I see my ticket sales live?
Yes. The Sales tab shows every booking as it happens: tickets booked, value booked, sales by section or ticket type, and your guest list with names, emails and cellphone numbers. You can export your guest list to CSV any time.
Can I give away complimentary tickets?
Yes. Use Comp tickets on your event's Sales page to book seats or tickets for guests, sponsors or media. They're emailed with their own QR codes.
A buyer says they didn't get their tickets. What do I do?
On the Sales tab, tap Download next to their booking to save the PDF and send it yourself, or tap Resend to email it again. If they typed their email wrong, you can fix it when you resend.
How do I check tickets at the door?
Use the built-in QR code ticket scanner. Tap Scan tickets in the hub, or send your door team the Door staff link: they open it on their phone and the camera scanner starts, no log-in needed. Scanning opens on its own 40 minutes before the start, or tap Open doors now. A first scan shows You're In!, and a ticket scanned again shows Sorry Neh, Better luck next time.
Can I see who has arrived?
Yes. Your check-in list shows every ticket and whether it's been scanned in, in seat order: bought tickets first, then comps, then unsold seats. Download the check-in list after the event for your records.
What happens before my event?
24 hours before your event starts, we email you a reminder with your door staff scanner link, ready to forward to your team, and a quick link to chat to us.
How do I get help with my event?
Use the Chat button in your hub to message the Mango Mango team about your event. We get your message straight away and answer right there. You can also email howzit@mangomango.co.za.
How do buyers pay?
Buyers pay online by card through Yoco. There are no cash floats to manage at the door, and every ticket is paid for before the event.
How is my account kept secure?
Each time you log in to the Organiser Hub, we email you a 6-digit PIN to type in after your password, so your event and buyer details stay safe even if someone learns your password.
Who looks after my buyers' personal information?
You receive your buyers' booking details to run your event, and you're responsible for using them lawfully under POPIA. See our Privacy Policy for the details.
Still got a question?
Chat to our local team. We're here for the vibes, and for you.